Govia Thameslink Railway Limited (GTR) is using Delta eSourcing to run this tender exercise
| Notice Summary |
|---|
| Title: | The Provision of Voice and Telephony Services |
| Notice type: | UK4: Tender notice |
| Authority: | Govia Thameslink Railway Limited (GTR) |
| Nature of contract: | Services |
| Procedure: | Above threshold - Open procedure |
| Short Description: | GTR are looking for a supplier who can provide and manage voice and telephony services across the GTR network. Bidders will need to ensure they can support all existing handsets as these may be replaced due to fault throughout the duration of the contract. Bidders will be asked to provide optional pricing for this as part of the submission which will not be scored at tender stage. The key requirements for this tender exercise are: •To provide services on existing fixed Poly handsets across the stations and depots, noting that Poly handsets are to be re-used day 1 of the mobilisation. •ATAs to be migrated day 1 of the mobilisation, however these can be replaced if required for support reasons. •A carrier grade system is essential due to operational requirements. •Existing numbering is to be retained. Basic or equivalent functionality is essential. •Improved handset robustness especially high user fixed handsets While not part of the project scope GTR are interested in future capabilities of the proposed solution for simplified dialling from the station and depot phones to its existing 7000 mobile users – Note that this will not form part of the scored criteria for this tender exercise. |
| Published: | 27/10/2025 12:50 |
View Full Notice
Contracting authority
- Contracting authority:
- Govia Thameslink Railway Limited
- Public Procurement Organisation Number:
- PCNW-8528-NRRP
- Address:
1st Floor, Monument Place, 24 Monument Street
London
EC3R 8AJ
UK- Contact name:
- Dulcie Neal
- Email:
- dulcie.neal@gtrailway.com
- Telephone:
- 07929063232
- Website:
- Not provided
- Organisation type:
- PRIVATE_UTILITY
- Devolved regulations that apply:
- None
Procedure
- Procedure type:
Open procedure- Preliminary market engagement conducted:
- No
- Tenders received:
- 0
- Tenders assessed:
- 0
- Tenders from SMEs:
- 0
- Tenders from VCSEs:
- 0
- Special regime:
Utilities
Scope
- Title:
- The Provision of Voice and Telephony Services
- Reference number:
- GTR1010
- Main procurement category:
- SERVICES
- Description:
- GTR are looking for a supplier who can provide and manage voice and telephony services across the GTR network. Bidders will need to ensure they can support all existing handsets as these may be replaced due to fault throughout the duration of the contract. Bidders will be asked to provide optional pricing for this as part of the submission which will not be scored at tender stage.
The key requirements for this tender exercise are:
•To provide services on existing fixed Poly handsets across the stations and depots, noting that Poly handsets are to be re-used day 1 of the mobilisation.
•ATAs to be migrated day 1 of the mobilisation, however these can be replaced if required for support reasons.
•A carrier grade system is essential due to operational requirements.
•Existing numbering is to be retained. Basic or equivalent functionality is essential.
•Improved handset robustness especially high user fixed handsets
While not part of the project scope GTR are interested in future capabilities of the proposed solution for simplified dialling from the station and depot phones to its existing 7000 mobile users – Note that this will not form part of the scored criteria for this tender exercise.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://goviathameslinkrailway.delta-esourcing.com/tenders/UK-UK-London:-Telephone-network./JP5W2NJ5A8
To respond to this opportunity, please click here:
https://goviathameslinkrailway.delta-esourcing.com/respond/JP5W2NJ5A8 - Total value (estimated):
GBP 450,000 excluding VAT
GBP 562,500 including VAT
Description
- Description:
- Not provided
- Suitable for SMEs:
- Yes
- Suitable for VCSEs:
- No
- Contract dates (estimated):
- 06/01/2026 to 31/03/2028
- CPV classifications:
32551400 - Telephone network.
64210000 - Telephone and data transmission services.
64211100 - Local telephone services.
64213000 - Shared-business telephone network services.- Contract can be extended:
- Yes
- Extension date:
- 31/03/2029
- Delivery regions:
UKI - LONDON
UKJ - SOUTH EAST (ENGLAND)- Award criteria:
Name: Criterion 1 / Weighting: 40
Name: Criterion 2 / Weighting: 60
Documents
- Associated tender documents:
Not provided- Technical specifications:
Not provided
Submission
- Enquiry deadline:
- 12/11/2025 Time: 12:00
- Tender submission deadline:
- 21/11/2025 Time: 12:00
- Submission address and any special instructions:
- https://www.delta-esourcing.com/respond/JP5W2NJ5A8
- An electronic auction will be used:
No- Languages that may be used for submission:
English- Award decision date (estimated):
- 10/12/2025
Other information
- Legal and financial capacity conditions of participation:
- Not provided
- Technical ability conditions of participation:
- Not provided
- Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP):
- No
- Government Procurement Agreement (GPA):
- No
- A conflicts assessment has been prepared and revised:
- Yes
Other organisations
Not provided
View any Notice Addenda
Contracting Authorities
- Contracting authority:
- Govia Thameslink Railway Limited
- Public Procurement Organisation Number:
- PCNW-8528-NRRP
- Address:
1st Floor, Monument Place, 24 Monument Street
London
EC3R 8AJ
UK- Contact name:
- Dulcie Neal
- Email:
- dulcie.neal@gtrailway.com
- Telephone:
- 07929063232
- Website:
- Not provided
- Organisation type:
- PRIVATE_UTILITY
- Devolved regulations that apply:
- None
Procedure
- Procedure type:
Open procedure- Preliminary market engagement conducted:
- No
- Tenders received:
- 0
- Tenders assessed:
- 0
- Tenders from SMEs:
- 0
- Tenders from VCSEs:
- 0
- Special regime:
Utilities
Scope
- Title:
- The Provision of Voice and Telephony Services
- Reference number:
- GTR1010
- Main procurement category:
- SERVICES
- Description:
- GTR are looking for a supplier who can provide and manage voice and telephony services across the GTR network. Bidders will need to ensure they can support all existing handsets as these may be replaced due to fault throughout the duration of the contract. Bidders will be asked to provide optional pricing for this as part of the submission which will not be scored at tender stage.
The key requirements for this tender exercise are:
•To provide services on existing fixed Poly handsets across the stations and depots, noting that Poly handsets are to be re-used day 1 of the mobilisation.
•ATAs to be migrated day 1 of the mobilisation, however these can be replaced if required for support reasons.
•A carrier grade system is essential due to operational requirements.
•Existing numbering is to be retained. Basic or equivalent functionality is essential.
•Improved handset robustness especially high user fixed handsets
While not part of the project scope GTR are interested in future capabilities of the proposed solution for simplified dialling from the station and depot phones to its existing 7000 mobile users – Note that this will not form part of the scored criteria for this tender exercise.
To view this notice, please click here:
https://goviathameslinkrailway.delta-esourcing.com/delta/viewNotice.html?noticeId=1005425498
To respond to this opportunity, please click here:
https://goviathameslinkrailway.delta-esourcing.com/respond/JP5W2NJ5A8 - Total value (estimated):
GBP 450,000 excluding VAT
GBP 562,500 including VAT
- Contract value:
- GBP 562,500 including VAT
Contract Details
Contract 1
- Title:
- The Provision of Voice and Telephony Services
- Reference number:
- Not provided
- Contract value:
- GBP 185,781 including VAT
- Below the relevant threshold:
- Yes
- Award decision date:
- 09/01/2026
- Earliest date the contract will be signed:
- 22/01/2026
- Contract dates (estimated):
- 01/04/2026 to 31/03/2028
- Main procurement category:
- SERVICES
- CPV classifications:
32551400 - Telephone network.
64210000 - Telephone and data transmission services.
64211100 - Local telephone services.
64213000 - Shared-business telephone network services.- Delivery regions:
UKI - LONDON
UKJ - SOUTH EAST (ENGLAND)- Assessment summaries sent:
- 09/01/2026
Supplier
- Supplier:
- Gamma Network Solutions Limited
- Companies House:
- 06783485
- Address:
The Scalpel, 18th Floor, 52 Lime Street
London
EC3M 7AF
UK- Email:
- bidteam@gamma.co.uk
- Telephone:
- Not provided
- Small or medium-sized enterprise (SME):
- No
- Voluntary, community or social enterprise (VCSE):
- No
- Supported employment provider:
- No
- Public service mutual:
- No
Other organisations
Not provided