Govia Thameslink Railway Limited (GTR): Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software

Contracting authority

Contracting authority:

Govia Thameslink Railway Limited

Public Procurement Organisation Number:

PCNW-8528-NRRP

Address:

24 Monument Place, Monument Street
London
EC3R 8AJ
UK

Contact name:

Pearl Griga-Bardi

Email:

pearl.griga-bardi@gtrailway.com

Telephone:

07890 626844

Website:

Not provided

Organisation type:

PRIVATE_UTILITY

Devolved regulations that apply:

None

Procedure

Procedure type:

Competitive flexible procedure

Dynamic market OCID:

Not provided

Competitive flexible procedure description:

Stage 1 – Invitation to Participate
Stage 2– Invitation to Submit Initial Tenders
Stage 3 – Invitation to participate in Dialogue
Stage 4 – Final Tender Submission
Stage 5– Best and Final Offers
Stage 6 – Preferred Bidder Stage

Preliminary market engagement conducted:

No

Dynamic market:

No

Tenders received:

0

Tenders assessed:

0

Tenders from SMEs:

0

Tenders from VCSEs:

0

Special regime:

Utilities

Scope

Title:

Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software

Reference number:

GTR1103

Main procurement category:

SERVICES

Description:

The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data‐driven insight across digital channels.
These platforms will enable GTR to:

•Deliver more relevant and personalised customer communications.
•Run data-driven, targeted campaigns that increase engagement and spend.
•Gain real-time insight into customer behaviour to improve campaign effectiveness.
Simplify planning, execution, and optimisation across channels, replacing fragmented tools
The procurement will be conducted under the Procurement Act 2023 using the Competitive Flexible Procedure.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://goviathameslinkrailway.delta-esourcing.com/tenders/UK-UK-London:-Customer-Relation-Management-software-development-services./7V569ERAK2

To respond to this opportunity, please click here:
https://goviathameslinkrailway.delta-esourcing.com/respond/7V569ERAK2

Total value (estimated):

GBP 1,920,000 including VAT

Description

Description:

Not provided

Suitable for SMEs:

Yes

Suitable for VCSEs:

No

Contract dates (estimated):

30/09/2026 to 30/09/2029

CPV classifications:

72212445 - Customer Relation Management software development services.

Contract can be extended:

Yes

Extension date:

30/09/2031

Delivery regions:

UKI31 - Camden and City of London

Award criteria:

Name: Technical / Weighting: 45

Name: Commercial / Weighting: 40

Name: Legal / Weighting: 5

Name: Social Value / Weighting: 10

Documents

Associated tender documents:

Not provided

Technical specifications:

Not provided

Submission

Enquiry deadline:

24/04/2026 Time: 17:00

Deadline for requests to participate:

22/05/2026 Time: 17:00

Submission address and any special instructions:

https://goviathameslinkrailway.delta-esourcing.com

An electronic auction will be used:

No

Languages that may be used for submission:

English

Award decision date (estimated):

12/08/2026

Other information

Legal and financial capacity conditions of participation:

Not provided

Technical ability conditions of participation:

Not provided

Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP):

No

Government Procurement Agreement (GPA):

No

A conflicts assessment has been prepared and revised:

Yes

Other organisations